Privacy Policy

CloserflowAI (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring your personal data is handled securely, transparently, and in compliance with applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase services, or interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

This policy applies to:

• All users of the CloserflowAI website and online services.
• Clients, prospective clients, and business partners.
• Data collected through direct outreach, marketing, or lead-generation campaigns.

This Privacy Policy complies with:

1. General Data Protection Regulation (GDPR): applicable to users in the United Kingdom and European Union.
2. Personal Information Protection and Electronic Documents Act (PIPEDA): applicable to users in Canada.
3. California Consumer Privacy Act (CCPA): applicable to users in the United States.

CloserflowAI collects both personal and non-personal data to deliver and improve our services.

3.1 Personal Information

We may collect the following categories of personal data:

1. Identity Data: Name, company name, title, business registration number.
2. Contact Data: Email address, phone number, postal address.
3. Billing Data: Payment details, transaction history, invoices.
4. Account Data: Username, password, service preferences.
5. Communications Data: Emails, messages, or calls exchanged with our team.

3.2 Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address and browser type
• Device and operating system information
• Pages visited, time spent, and referring URLs
• Browser storage that the site itself writes (see Section 11). We set no cookies and no tracking identifiers.

3.3 Data from Third Parties

We may collect data from:

• Marketing partners or affiliates
• Public business directories and real estate databases
• CRM or advertising platforms (e.g., Google Ads, Meta, LinkedIn)

We use your information for the following lawful purposes:

1. Provide and manage our services. Legal basis: contractual necessity.
2. Process payments and issue invoices. Legal basis: legal and contractual obligation.
3. Communicate with clients and prospects. Legal basis: legitimate interest.
4. Send updates, offers, or newsletters. Legal basis: consent or legitimate interest.
5. Improve website performance and analytics. Legal basis: legitimate interest.
6. Comply with applicable laws and tax obligations. Legal basis: legal obligation.
7. Protect against fraud or misuse. Legal basis: legitimate interest.

We do not sell or rent personal data to third parties.

We retain your personal data only as long as necessary to:

• Fulfill the purposes for which it was collected;
• Comply with legal or regulatory obligations;
• Resolve disputes;
• Enforce agreements.

When data is no longer required, it will be securely deleted or anonymized.

CloserflowAI may share your data with trusted third parties only where necessary to operate our business. These include:

1. Payment Gateways: Stripe, PayPal, or equivalent processors.
2. CRM and Email Platforms: HubSpot, Zoho, or other tools for communication.
3. Hosting Providers: Secure servers and cloud storage solutions.

All third-party partners are contractually obligated to handle your data securely and in compliance with privacy laws.

Because CloserflowAI operates globally, your information may be transferred and processed outside your country, including in the United States, United Kingdom, or Canada.

We ensure all transfers comply with applicable regulations, using Standard Contractual Clauses (SCCs) and equivalent safeguards under GDPR and PIPEDA.

Depending on your jurisdiction, you may have the following rights.

8.1 Under GDPR (UK/EU) and PIPEDA (Canada)

1. Right of Access: Request a copy of your personal data.
2. Right to Rectification: Correct inaccurate or incomplete data.
3. Right to Erasure (Right to be Forgotten): Request deletion of your data.
4. Right to Restrict Processing: Limit how we use your data.
5. Right to Data Portability: Obtain your data in a portable format.
6. Right to Object: Opt out of certain processing activities, including marketing.

8.2 Under CCPA (California, USA)

1. Right to Know: What personal data we collect and how it is used.
2. Right to Delete: Request deletion of your personal data.
3. Right to Opt Out of Sale: We do not sell personal information.
4. Right to Non-Discrimination: You will not be penalized for exercising your privacy rights.

You can exercise your rights by emailing privacy@closerflow.co. We will respond to all verified requests within 30 days.

CloserflowAI may send you:

• Promotional emails and newsletters.
• Service updates or announcements.
• Marketing materials relevant to your business needs.

You may opt out at any time by clicking the “Unsubscribe” link in our emails, or by contacting us directly at unsubscribe@closerflow.co.

We comply with CAN-SPAM (US), CASL (Canada), and PECR (UK) anti-spam regulations.

9.1 SMS and Text Messaging

Where you provide a mobile number and expressly opt in on one of our forms, CloserflowAI may send SMS/text messages. We collect two separate, optional consents: transactional messages (account alerts, reminders, and notifications) and marketing/promotional messages. Providing a phone number alone does not opt you in; consent is granted only by checking the relevant box, and neither box is required to submit a form or to use our services.

Message frequency may vary. Message and data rates may apply. Reply HELP for help, and reply STOP at any time to unsubscribe from further messages.

We do not sell, rent, or share your mobile number or your SMS consent with any third party for their own marketing. Your number is disclosed only to the messaging service providers (for example, our SMS/telecom aggregator) strictly to deliver the messages you requested, and where required to comply with law. Mobile opt-in data and consent are never shared with third parties for marketing or promotional purposes.

We implement industry-standard security measures to protect your personal data, including:

• Encrypted data transmission (SSL/HTTPS)
• Secure cloud storage and restricted access
• Two-factor authentication for sensitive accounts
• Regular system monitoring and security audits

While we take every precaution, no system can guarantee 100% security. Users share information at their own risk.

Our website sets no cookies. It uses no analytics, advertising or marketing technology, and it runs no third-party tracker.

It stores a small number of entries in your browser's own local storage, and every one of them is strictly necessary for something you asked for: your light or dark display choice, a recovery copy of a form whose submission failed, your sign-in token, and the id of a chat you opened.

You can clear this at any time in your browser settings, and you can change your answer to the cookie notice with the “Cookie settings” link in the footer of any page. Our Cookie Policy lists every entry, its purpose and its lifetime.

CloserflowAI does not knowingly collect or process personal data from individuals under 18 years of age. If you believe a minor has provided us with information, please contact us immediately for deletion.

We may update this Privacy Policy periodically. Revisions will be posted on this page with a new Effective Date. Material changes will be communicated directly via email or website notice.

For any privacy-related inquiries, complaints, or data requests, please contact:

Email: privacy@closerflow.co

General: info@closerflow.co • Support: support@closerflow.co

Website: www.closerflow.co

Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA